14 days return policy

• From 14 days date of delivery, you can raise a request for return/replacement.
• Damage/missing product complaints should be raised within 3 days of product delivery.

 

Conditions in which return/ replacement will be accepted.

• If the wrong product item is delivered.
• Product delivered is expired
• The product delivered is damaged.
• Missing/incomplete order delivered.
• Unopened & unused products. Packed as the original.

 

Conditions in which return/ replacement will be not be accepted.

• Opened/Used product - Product should be sealed packed and unopened as in its original packaging.
• Aroma and Taste- Product cannot be returned or replaced if :
  • If aroma and taste not as per your satisfaction. Taste and Aroma is a very subjective matter. Everyone has personal preferences where one person might like it and another might dislike it.
  • You feel there is a change in the taste of the product as compared to any purchase made in the past. So as to make good products we procure ingredients from the best suppliers in India, UK, USA, Germany, Canada. Our first priority is to always bring you the best high quality products but sometimes taste might differ due to many different reasons such as natural changes in one of the ingredients where its taste changes a bit naturally but nutritional values remain the same. Because of that natural change in the flavor of one ingredient formulated with many other ingredients might change a bit overall flavor of the product but not the nutrition values. Buy saying this, it will never mean that the quality of the product has been ever compromised. Every time you but you get the same nutrition values as claimed on the product. 
• Medical Consultation-We always recommend consulting with your doctor before buying any nutrition product. Every individual might have different circumstances, metabolism, digestion capabilities, allergies or someone's body might not respond the same way to similar nutrition, etc. Under any issues related to rashes, headache, stomach upset, product will not be applicable for return. 
• Solubility & Texture– Texture & Solubility of one brand might differ from another and sometime during different batch manufacturing of product, there might be a slight difference in Texture and Solubility of product. This mainly happy due to similar natural circumstances like change in summer/winters weather which might change physical property of ingredient example the pea protein we use is 100% plant based. During summers and winters, crops grow with slight variation due to heat and cold change in weather. But saying that, change in the texture of solubility might never affect its nutrition values claimed.
• The missing/ Damaged product is reported after 3 days from the delivery date.
• Request to return/ replacement is raised after 14 days of the delivery date.

So as to bring better service, any unopened/unused product is illegible for return if it doesn’t follow under above “Non illegible” mentioned policy points. Our team will still be very happy to talk to you, listen to every matter and initiate return/replacement, but you will have to bear shipping charges which depend on the weight of the product that has to be returned/replaced. Please reach out to our team of experts to discuss the same.